Term & Conditions

 

Please read the Terms and Conditions carefully before making a purchase through the site, email or phone. Once you have made an order that means you have agreed to these terms. These terms and conditions may be amended at any time. The terms and conditions that were on the site at the time of purchase will be the terms and conditions for your item. All the jewellery on the site is designed by Iona Buxton and made in the UK.

Personalised jewellery means any item that has been made by us in accordance to your specifications which include bespoke jewellery, engravings, resizing a ring or customising metals, gemstones, size, length or variations. Please check the product description to know whether you need it personalised.

 

PRODUCTS AND IMAGERY

The images on the site are for illustrative purposes only. We try our best to represent the jewellery as accurately as possible but the display on your device may vary from ours. The product you buy may vary slightly from the product image. By displaying a product on the website we cannot guarantee that the item will be available continuously or at any given time.

 

RESIZING
You will be offered resizing on a ring as a one time offer unless the item is a full eternity ring. Any resizing after this will come with an additional cost which can vary depending on the size change and gemstones involved. It is your responsibility to give us an accurate size with the guidance set out by us. If the product is not the right size due to false instruction then the onus is on the customer.

 

PAYMENT

The credit/debit card used to make a purchase must be yours. That are all subject to validation check and authorisation by the car user. If it is refused we will not need liable for any delay or non-delivery of your order. We also reserve the right to cancel your order and limit the amount of products you order. Once an order is accepted by us payment must be paid in full before your order is dispatched. Delivery If an item is in stock then it will be dispatched within 2 working days from the day of purchase. If the item is out of stock, you have requested any personalised jewellery or we are unable to dispatch within the 48 hour time frame then you will be notified prior to the cut off time. If you have ordered a bespoke or personalised item then we will give you an approximate date of delivery. Whilst we try to deliver items within the agreed date we will not be liable for any failure to deliver on the stated date or time, particularly if the item has been dispatched in time but the courier has failed to deliver.

 

POST AND PACKAGING

All UK orders are dispatched by Royal Mail Special Delivery and are free of charge unless other arrangements are agreed. For any order outside of the UK delivery options will be discussed and there may be an additional fee. We will not be responsible for any breach of these terms and conditions caused by circumstances beyond our control. If you have any questions of wish to make a complaint about us or the item then please contact -